Your Smartpin Tiles are covered by our hassle free replacement policy.
If your Smartpin Tiles have not reported a location for 7 days or they have been lost, you are able to request replacement Tiles. Please message support via the in-app chat or by emailing support at [email protected].
Please provide the device ID of the Smartpin Tile, and the reason for request.
If you are requesting to replace more than 15% of the Tiles in your account, you need to commit to renewing your subscription for an additional term.